Return Policy
This policy explains when returns or replacements may be requested on SuprX. Category rules may vary and may be displayed at the product page or checkout.
Scope
This Return Policy applies to eligible goods purchased through SuprX. Returns are evaluated based on category, item condition, and the Merchant’s rules, subject to applicable consumer laws.
Return Eligibility
Returns or replacements may be considered for scenarios such as:
- Wrong item delivered.
- Missing items from a confirmed order.
- Damaged products on arrival.
- Expired or unsafe consumables (where applicable).
- Defective items covered by a return window.
Category-Based Windows
- Food & prepared items: Typically non-returnable. Issues like missing/wrong items or quality/safety concerns should be reported immediately via in-app support.
- Grocery & daily essentials: Eligible for replacement/refund for damaged, expired, missing, or wrong items within the support window shown in the order screen.
- Electronics & high-value goods: May require original packaging, accessories, and verification of serial/IMEI where applicable.
- Fashion/consumer goods (if added): Must be unused with tags intact, subject to merchant rules.
Item Condition Requirements
- Item should be in the same condition as delivered (unless defective on arrival).
- Original packaging/accessories may be required for select categories.
- Return requests may be denied if the item shows misuse, tampering, or abnormal damage.
Non-Returnable Categories
Unless required by law or stated otherwise at checkout, the following are generally non-returnable:
- Perishable goods after successful delivery.
- Opened or used personal care/hygiene items.
- Digital goods, vouchers, or gift cards.
- Custom or made-to-order items.
How to Request a Return
Raise a return or replacement request through the in-app help section for the relevant order.
- Share order ID and item details.
- Upload clear photos/videos for damage/quality claims.
- Cooperate with pickup or verification steps if required.
Verification & Pickup
We or the Merchant may verify claims before approving a return or replacement. For eligible categories, pickup may be arranged from your address.
Misuse & Excessive Returns
We reserve the right to restrict return eligibility or suspend accounts in cases of suspected fraud, repeated policy abuse, or false claims.
Contact & Support
Clear return rules, faster trust.
We keep returns category-aware so genuine issues are resolved quickly while protecting merchants and delivery partners from abuse.