Shipping & Delivery Policy

Delivery availability depends on your pin/location, merchant operating hours, inventory, capacity, and local restrictions. Certain items may be restricted or unavailable in some zones.

• Same-area hyperlocal delivery for participating merchants.
• Scheduled slots (where enabled for groceries/essentials).
• Self-pickup may be offered by select merchants.

An order is considered confirmed after acceptance by the Merchant or fulfillment system. If items are unavailable, we may:

• Suggest substitutions for your approval, or
• Cancel affected items and issue a partial refund, or
• Cancel the order if fulfillment is not feasible.

Estimated delivery times shown in-app are dynamic and may change due to traffic, weather, peak demand, merchant prep time, or operational constraints.

Delivery charges, packaging charges (where applicable), platform/ convenience fees, surge/distance fees, and taxes are displayed at checkout.

• Fees may vary by category, basket size, time, and locality.
• Promotions may reduce or waive select fees for eligible orders.

For eligible orders, you can track status in the app. To protect order integrity, you may be required to share an OTP or confirm receipt.

• Do not share OTPs before you physically receive the order.
• Handoffs may require verification for high-value items.

You must provide accurate address details, landmarks, and a reachable phone number. If delivery attempts fail due to your unavailability, incomplete address, or refusal to accept:

• The order may be cancelled or returned to the Merchant.
• You may be charged delivery, handling, or restocking costs where applicable and permitted by law.

We may delay or cancel deliveries to protect customer and rider safety during severe weather, local disruptions, or government restrictions.